How do I place an order?
Please choose the products you require, upload your artwork if you have it & then place the order through our online checkout.

How do I pay for my order?
You can either pay online using your credit/debit card or by bank transfer. Please choose how you would like to pay during checkout.

Do you only provide merchandise for rock bands?
Absolutely NOT! we provide merchandise for all genres of bands, musics venues, festivals and gigs.

What file types do you accept for my artwork?
We accept all types of files including jog, png & PDF. Please make sure you send us the best quality & highest resolution artwork you have as this will affect the quality of the print out. If you are in any doubt as to whether your artwork is good enough quality please get in touch & we will be happy to advise you.

Do I need to have my artwork already created?
No if you don’t have any artwork ready then we can still supply you with our printed merchandise. If you don’t have print ready artwork please just send us what you have & we will get back to you with an artwork proof before we print your order. There may be a charge if we have to create the design for you depending on the complexity of the design and the time it will take us to set it up, If that is the case we will let you know.

When will my order arrive?
We endeavour to ship all orders within 3-5 working days of them being placed and most orders arrive within 5-7 days. Although we carry stock of most items we do sometimes have to order in stock so when this is the case delivery can take 10-14 days.

Do you ship outside of the UK?
Yes International shipping is available, most orders arrive within 10-14 days however please allow from 14-21 days for International orders to arrive.

What will happen if I am not in to accept delivery?
If you are unable to accept delivery a calling card will be put through your letterbox. You can then contact your local sorting office/ courier collection point to arrange re-delivery or collection.

Is an invoice included with my order?
We do not include an invoice with any orders as some are for gifts. We may from time to time include promotional material such as leaflets.

When is the deadline for Christmas delivery?
The final date to order for Christmas delivery is Friday 15th December 2023
All items ordered after this date will be dispatched during or after the Christmas break but may not arrive until after the 25th December.

Will all of my items arrive together?
Usually yes, however, some items are sent separately as they are made in different areas of our production facility and cannot be shipped together.

How can I contact you?
Please email us at info@theprintedgiftcompany.co.uk or telephone 01623 651013 during standard office hours.